1. Who We Are

Optimum Solar International Ltd (“we”, “us”, or “our”) is committed to protecting your personal data and respecting your privacy.

We are a company registered in England and Wales under company number 16449899.

Our registered office is at: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ

You can contact us by email at Customerservice@Optimumsolarhomes.com

2. What This Policy Covers

This Privacy Policy explains how we collect, use, store, and protect your personal information when you:

• Visit our website www.Optimumsolarhomes.com
• Make an enquiry about our solar PV or energy systems;
• Enter into a contract with us; or
• Interact with us in any other way.

3. The Data We Collect

We may collect and process the following categories of personal data:

• Identity Data: name, title, and job title (if applicable).
• Contact Data: address, email address, telephone number.
• Installation Data: property details (for site surveys or installation purposes).
• Financial Data: payment details (processed securely via our payment provider).
• Communications Data: correspondence, enquiries, feedback.
• Technical Data: IP address, browser type, and device information via cookies or analytics.
• Marketing Data: preferences for receiving marketing or product updates.

We do not collect any special categories of personal data (such as health or biometric data) unless strictly necessary and with your explicit consent.

4. How We Collect Your Data

We collect personal data in the following ways:

• Directly from you when you contact us, request a quotation, or enter into a contract.
• Through our website forms, emails, or telephone calls.
• Via cookies and analytics when you browse our website.
• From third parties, such as referral partners or financing providers (only with your consent).

5. How We Use Your Data

We use your personal data to:

• Provide our solar PV and energy system installation services.
• Prepare and send quotations, contracts, and invoices.
• Conduct surveys, site assessments, and manage installation projects.
• Process payments and manage customer accounts.
• Communicate with you about your project or service.
• Improve our products, website, and customer experience.
• Send marketing communications (only if you have opted in).
• Comply with legal and regulatory obligations.

Lawful bases for processing include:

• Performance of a contract.
• Compliance with legal obligations.
• Legitimate interests (e.g. improving customer service).
• Your consent (for marketing or optional data collection).

6. Sharing Your Data

We may share your personal data with:

• Installation partners, engineers, and subcontractors (for the purpose of project delivery).
• Service providers such as IT, payment processors, and CRM systems.
• Regulatory bodies and certification schemes (e.g. MCS, NICEIC, or Ofgem).
• Finance or grant providers (only with your authorisation).
• Professional advisers (e.g. accountants or insurers).
• Government authorities, where required by law.

We will never sell your personal information to third parties.

7. International Transfers

If we transfer data outside the UK (for example, for cloud or email services), we ensure appropriate safeguards are in place, such as UK-approved Standard Contractual Clauses or adequacy decisions.

8. Data Retention

We retain your personal data only as long as necessary for the purposes set out in this policy.

Typically, installation records and associated customer data are retained for up to 10 years to comply with warranty, insurance, and regulatory requirements.

9. Your Rights

Under UK data protection laws, you have the right to:

• Access the personal data we hold about you.
• Request correction or deletion of your data.
• Object to or restrict processing of your data.
• Withdraw consent at any time (for marketing or optional processing).
• Request data portability.
• Lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk .

To exercise any of these rights, please contact us at Customerservice@Optimumsolarhomes.com

10. Cookies

Our website uses cookies to enhance your browsing experience and analyse website traffic.

You can manage or disable cookies through your browser settings.

For more details, please see our Cookie Policy.

11. Changes to This Policy

We may update this Privacy Policy periodically. The latest version will always be published on our website and marked with the latest revision date above.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

Optimum Solar International Ltd
Email: Customerservice@Optimumsolarhomes.com
Tel. 01293 279 559
Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ